Operating rules

Tickets to Selwo Aventura

In order to enjoy our park in the safest and most pleasant way, please take into account the following park operating rules:

  • Some attractions, shows, restaurants, stores and rides may be closed for technical, meteorological or organizational reasons.
  • The entrance fee or, if applicable, the Season Pass is non-refundable in any case.
  • The capacity of the Park is limited.
  • For safety reasons, there are restrictions on access to certain attractions for reasons of age, height and physical condition. Please inform yourself at the entrance of each attraction about the applicable access restrictions.
  • Anyone trying to bring glass or similar items that, if thrown, could cause harm to users will not be allowed to enter. Likewise, animals of any species, except guide dogs, will not be allowed on the premises.
  • Access to the Park premises with bicycles, skates or scooters is prohibited.
  • For good manners and respect for others, please do not jump the line or save room for other people in it.
  • Access is forbidden to children under 12 years of age who are not accompanied by adults who are responsible for their custody and behavior.
  • The entrance ticket to the Park or, where appropriate, the corresponding Season Pass, must be kept throughout your stay in the Park and must be shown to any Park staff or security personnel who ask to see it. SELWO AVENTURA reserves the right to expel from the Park any person who does not have a valid entrance ticket or valid Season Pass.
  • Certain services and activities within the Park premises are not included in the ticket price. For more information, please consult the information point at the entrance of the Park.
  • The Park does not have a public address system to broadcast personal messages.
  • The sale and consumption of alcoholic beverages and tobacco is prohibited to persons under 18 years of age.
  • The consumption, sale or distribution of any type of drugs or narcotics within the park grounds is prohibited. SELWO AVENTURA will immediately expel any person who violates this rule and will alert the authorities.
  • Any type of sales and distribution of pamphlets, flyers or products in the facilities of the Park is prohibited, except those expressly authorized by SELWO AVENTURA.
  • Users must comply with the regulatory provisions relating to the use of the Water Activities, as well as the rules of both individual and collective character dictated by the Management, lifeguards and other Park staff, for safety and hygiene in the use of the facilities.
  • For safety reasons, SELWO AVENTURA reserves the right for duly authorized personnel to inspect backpacks, handbags, bags or other luggage within the limits established by law.
  • Visitors to the Park must try to be careful with their personal belongings, as SELWO AVENTURA is not responsible for any loss, theft, robbery or damage suffered during your stay in the Park.
  • To inform the Park Management of cases of fever or contagious diseases.
  • To contribute to maintaining the state of cleanliness and hygiene of the Park, not throwing or leaving on the ground garbage or other objects or elements that denaturalize the way of use of this type of facilities.
  • Smoking is prohibited in the queuing areas, in the covered areas and especially in the children's area of the Park. All these areas are properly signposted. SELWO AVENTURA reserves the right to expel from the Park to any person who, having been required by the Park staff to comply with this rule, repeatedly continue to violate it.
  • It is forbidden to bring food and drink into the Park. 
  • In this leisure park photographs are taken, either if you wish at the entrance of the park, or automatically, in any of the attractions. There are also duly accredited photographers who, if you wish, can take pictures of you during your visit to the park. The sole purpose of these photographs is to serve as a souvenir for visitors. Unless expressly stated otherwise, such photographs will be destroyed at the end of the day, with no possibility of recovery. Ask at the park ticket office, the information office or at the entrance of each attraction where you can view and purchase photographs. Under no circumstances will photographs be sold to persons other than or unrelated to those appearing in the photographs. For any doubts, comments or questions about this information, you can contact us at email lopd@grpr.com.

Without prejudice to the foregoing, SELWO AVENTURA also reserves the right of admission and expulsion from its facilities without the visitors thus expelled having any right to compensation, to persons who seriously contravene the rules listed below or incur in the following situations:

  •  
    • Serious disturbance of order in the Park or its facilities or the commission of any crime or misdemeanor therein.
    • Inappropriate use of tickets or Season Pass (including fraudulent, misleading or bad faith use by the holder and/or resale or forgery thereof). Only tickets purchased at authorized points of sale will be valid.
    • For persons who give obvious signs of being intoxicated or any other circumstance, by which it can reasonably be deduced that they may disturb the order or tranquility of the public.
    • Committing acts of vandalism or causing damage to the facilities of the premises.
    • For behaviors that inconvenience or seriously affect the enjoyment of other visitors.

Visitor's responsibility

While we comply with all applicable regulations, we expect visitors to exercise good judgment and act in a responsible manner to safeguard their own health and safety (and that of those in their care), following all instructions provided by our staff. You must act responsibly for your health and safety, as well as for those around you.

Visitors must READ AND FOLLOW all written rules, directions, warnings and recommendations and use the facilities appropriately. Visitors who violate the rules of the leisure facilities may be expelled from the park without the right to claim any refund. The park reserves the right to bring these attitudes to the attention of the authorities. Please refer to the specific guidelines posted at the entrance of each of the facilities, as well as the general operating rules of the Park available at: https://www.selwo.es/es/normas-de-funcionamiento.

Each visitor to our Park assumes the commitment to adopt a civic and considerate behavior both with other visitors and park staff and with the animals under our care. Please respect the park and its facilities, other visitors, our employees as well as its flora and fauna.

WARNING! Assess your physical and emotional conditions BEFORE simply "Doing It"

The Park's facilities can provide our visitors with wonderful memories and exciting fun! But they can also be an adrenaline pumping activity that put your body under stress for various causes .  

DO NOT PARTICIPATE IN ANY ATTRACTION, INTERACTION OR ACTIVITY, IF YOU ARE UNDER THE INFLUENCE OF ALCOHOL, OR ANY MEDICATION OR ANY OTHER SUSTAFFICIENT SUBSTANCE THAT MAY AFFECT YOUR HEALTH, SENSES, MENTAL AGUITY, REFLEXES AND/OR COORDINATION.

DO NOT PARTICIPATE IN ANY ATTRACTION, INTERACTION OR ACTIVITY IF YOU HAVE OR HAVE HAD ANY PRE-EXISTING MEDICAL CONDITIONS OR HEALTH PROBLEMS, INJURIES OR IF YOU ARE AFRAID TO PARTICIPATE, INCLUDING WITHOUT LIMITATION ANY HEART, NERVE, MUSCLE, BACK, NECK, BONE, JOINT, TENDON, LIGAMENT, BRAIN, EYE, EAR, NEUROLOGICAL OR ANY OTHER ILLNESS OR INJURY; OR IF YOU ARE (OR MAY BE) PREGNANT; OR IF YOU HAVE HAD SURGERY IN THE LAST FEW MONTHS OR ARE STILL RECOVERING FROM ANY ILLNESS, DISEASE, TREATMENT OR MEDICAL PROCEDURE. ONLY YOU CAN DETERMINE THAT YOU ARE PHYSICALLY AND MENTALLY WELL ENOUGH TO SAFELY PARTICIPATE IN AN ATTRACTION OR ACTIVITY. THE PARK DOES NOT GUARANTEE YOUR HEALTH: YOU MUST DETERMINE THAT YOU ARE FIT FOR AN ATTRACTION OR ACTIVITY, AND THAT YOU MEET THE AGE, WEIGHT AND HEIGHT LIMITATIONS SET FORTH IN THE OPERATING RULES. REMEMBER THAT YOU ASSUME THE RISKS OF ANY ACTIVITY YOU CHOOSE TO PARTICIPATE IN.

COVID

We have been preparing for a reopening of the park in cooperation with the authorities. The health and safety of our visitors and employees has always been our highest priority. Our goal is for you to continue to feel safe and comfortable when you visit us. Please visit our page with all your obligations as a visitor before coming:

Operational changes in the park. Closed areas.

In order to comply with the requirements and recommendations of the authorities, as well as to ensure the health and safety of all our visitors and employees, some areas of the park will remain closed. Check these scheduled closures before purchasing your ticket.

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