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Terms and Conditions

I.- OWNERSHIP OF THE PORTAL

PARQUES REUNIDOS SERVICIOS CENTRALES, S.A.(henceforth, “PARQUES REUNIDOS”) with registered address at c/ Federico Mompou, 5, Parque Empresarial “Las Tablas”, Edificio 1 – Planta 3ª, 28050, Madrid, Españaand C.I.F. A-84.885.441. Inscribed in the Mercantile Registry of Madrid at Tomo 23.506, Folio 58, Hoja M – 421.702. is the owner of the portal www.selwo.es, (henceforth, the “Portal”) and makes it available to Internet Users so as to furnish information to them about the products and services of both PARQUES REUNIDOS and its affiliates (henceforth, “GRUPO PARQUES REUNIDOS”), as well as to allow provision of various purchase services for entry tickets and season tickets through the Portal, or of any other class of product through the Portal as well as, where relevant, to make different competitions, games, surveys, etc, available to Users.

For the purposes of the above, the contact and company details for Parques de la Naturaleza Selwo, S.L., which operates via the website, and is titular manager of Parque Selwo Aventura (hereafter known as the “Park”) and, as such, responsible for the sale of all products and/or services related to the Park, are as follows:

  • Parques de la Naturaleza Selwo, S.L., with address at c/ Federico Mompou, 5, Parque Empresarial “Las Tablas”, Edificio 1 – Planta 3ª, 28050, Madrid, España, and company number B47087846.
  • Customer Service Telephone: 952 577 773.

II.- GENERAL CONDITIONS OF CONTRACT

These General Conditions of Contract shall regulate expressly the relations arising between GRUPO PARQUES REUNIDOS and the Users who may contract the provision of the services or products offered through the Portal.

The present General Terms have been prepared in accordance with the Law 34/2002, on the information society and electronic commerce, the Law 7/1998 on General Terms of Sale, the Legislative Royal Decree 1/2007, of 16 November, which approved the consolidated text of the General Law on the RIghts of Consumers and Users and other complementary laws, the Law 59/2003, of 19 December, on digital signatures, and such other legal provisions that may be applicable.

This document is accessible at all times in the online purchasing section of the Portal of PARQUES REUNIDOS and may be printed and stored by the User.

Platform Online Dispute Resolution: The European Commission provides online dispute resolution platform, which is available at the following link: http://ec.europa.eu/consumers/odr/, through which can be procurement process claims made online.

Contact Email: disputeresolution@grpr.com.

1. PRE-PURCHASE INFORMATION

These General Contract Conditions regulate the general conditions of service offered by GRUPO PARQUES REUNIDOS via their website www.selwo.es. Services offered by GRUPO PARQUES REUNIDOS, which form their contract of agreement with users, online sales of certain types of entrance tickets and season tickets for the amusement parks run by GRUPO PARQUES REUNIDOS, along with any other products offered on the website.

The products and services offered by GRUPO PARQUES REUNIDOS may be contracted by any Users who reside in Spain or another Member State of the European Union or the European Economic Area, and also by any Users not resident in a Member State of the European Union or European Economic Area, to whom in which latter case the law of Spain shall be applicable.

The purchase of entrance tickets and season tickets for the GRUPO PARQUES REUNIDOS, and for any other products offered on the website, is understood to be a binding sales transaction and the price of each entry ticket or season ticket (including taxes) will be clearly set out at all times on the website.

Access to the information on the website is free of charge. In entering into any transaction using this website, the user does so on the understanding that the information contained on the website, the general information regarding the types of entrance tickets and season tickets and any other products sold on the website, along with the General Contract Conditions, are sufficient for the exclusion of any misunderstanding or error in consenting to the contract.

1.1 Procedures

In entering into any transaction involving the various sales services offered on the website, the user must, at all times, follow the instructions set out on the purchase screen (COMPRA/BUY), filling out the information required on the website"s online forms, and upon the understanding that the General Conditions of Sale, as set out on the website, have first been read and understood, such that the user declares that they understand and accept the necessary procedures to access the products and services offered on the COMPRA/BUY screen.

The user will formalise their purchase by completing and sending their purchase request via the steps contained on the COMPRA/BUY screen. Once the user has declared their agreement by completing and sending their purchase details via the COMPRA/BUY screen, these General Contract Conditions will form part of the contract with the user.

The use of any of the Website services supposes the user"s unreserved acceptance of all and each of the General Conditions for Use of the Website, also the General Contract Conditions and, if applicable, the Specific Contract Conditions which, having been made available to the user, prior to completing any online purchase, will govern the purchase of entrance tickets or season tickets and the purchase of any other products or services offered on the Website.

1.2 Documentation and language

The General Contract Conditions are always available to be viewed via the online purchase COMPRA/BUY section of the PARQUES REUNIDOS website, and may be printed out and stored by the user.

Once an entrance ticket has been purchased, the user will receive their ticket (“ticket”) by email. Each ticket will have a barcode which permits entrance to the selected amusement park enclosure. The ticket must not be photo-copied, altered or defaced, as this will mean it immediately becomes null and void.

Entrance tickets bought via the website for a fixed date will only be valid on that date.

Entrance tickets that are bought for a non-fixed date will be valid for four (4) months from the date of purchase, during the Park´s current opening season at the time of purchase.

Season tickets, or any other products and/or services, bought via the website which are not entrance tickets, will also be sent to the user by email. The Special Contract Conditions for these products or services can also be viewed on the website, prior to purchase.

Once a ticket has been issued it is understood to also be the invoice for the purchase, in accordance with Spanish Royal-Decree 1496/2003, of 28 of November, which approves the ruling which regulates invoicing obligations.

Once the online purchase process has been completed, neither refunds nor exchanges will be accepted.

The General Contract Conditions have been drawn up in Spanish (Castilian).

1.3 Technical means

The Portal shall put all the technical means necessary to identify and correct errors in the completion of the different forms that appear on the screen during the purchasing process.

1.4 Modification of the General Conditions of Contract

GRUPO PARQUES REUNIDOS reserves the right to modify the present General Terms of Sale, or where relevant, the Particular Terms of Sale that may be applicable, and any other general or particular conditions, regulations for use or warnings that may be applicable, at any time. The duty to notify Users shall be deemed fulfilled by modification of the General and/ or Particular Terms of Sale displayed at the Portal of PARQUES REUNIDOS.

In any case, before contracting any product or service, the General Terms of Sale and/ or Particular Terms of Sale that may be applicable, may be consulted. Likewise, the presentation, configuration and location of the Portal, and the content and Terms of Use of the same, may be modified at any time.

2. PROTECTION OF PERSONAL DATA

You can check our Privacy Policy by clicking on the following link: Privacy Policy

III.- SPECIAL CONTRACT CONDITIONS

3.1 SPECIAL CONDITIONS FOR THE PURCHASE OF “SPECIFIC DAY TICKETS” OR “OPEN DAY TICKETS” TICKETS.
  • On arrival at the park, it is essential that you validate your synchronised ticket on our APP, downloaded to your mobile or printed. Each ticket has a unique control barcode that allows only one access to the park and cannot be used again at a later date. Tampered tickets may prevent access to the park.
  • The ticket is valid only for the visit date selected in the purchase process and indicated in the “Validity date” field. Please check the park’s opening calendar on the website or mobile app.
  • If the ticket has a special rate, such as reduction for disability over 33%, member of a large family or others, the personal condition that entitles the application of the same must be accredited.
  • The purchase and use of this ticket implies the acceptance of the General Terms and Conditions of Selwo Aventura (Parques de la naturaleza Selwo S.L.), which can be consulted at this link; as well as the operating rules and specific admission conditions of Selwo Aventura (Parques de la naturaleza Selwo S.L), which can be consulted at this link.
  • As this is one of the exceptions to the right of withdrawal provided for in art.103.l) of RD 1/2007, the ticket cannot be exchanged or returned. Its sale to third parties is prohibited.
  • The ticket must be kept during the visit to the park and must be shown on request to the staff.
  • Selwo Aventura reserves the right to close the park or some of its facilities or cancel some of its activities without prior notice due to adverse weather, capacity, security, veterinary or public health reasons.
3.1 SPECIAL CONDITIONS FOR THE PURCHASE OF COMBINED TICKETS
  • The purchase of combined tickets (or "SelwoPack") allows a visit to Selwo Aventura, Selwo Marina and Teleférico Benalmádena according to the choice made in the purchase process. The parks can be visited any day until the end of the season without prior reservation according to the opening calendar of each park, which can be consulted on their website.
  • The ticket is valid only for the visit date indicated in the “Validity date” field. Please check the park’s opening calendar on the website or mobile app.
  • The purchase and use of this ticket implies the acceptance of the General Terms and Conditions of each park to which it gives access: Selwo Aventura (Parque de la Naturaleza Selwo S.L.), which you can consult at this link; Selwo Marina (Leisure Parks S.A.), which you can consult at this link; and Teleférico Benalmádena (Leisure Parks S.A.), which you can consult at this link; as well as the operating rules and specific admission conditions of each park: Selwo Aventura (Parque de la Naturaleza Selwo S.L.), which you can consult at this link; Selwo Marina (Leisure Parks S.A.), which you can consult at this link; and Teleférico Benalmádena (Leisure Parks S.A.), which you can consult at this link.
  • On arrival at the park, it is essential that you validate your synchronised ticket on our APP, downloaded to your mobile or printed, directly at the entrance without having to go to the ticket office. Each ticket has a unique control barcode that allows only one access to the park and cannot be used again at a later date. Tampered tickets may prevent access to the park.
  • As this is one of the exceptions to the right of withdrawal provided for in article 103.l) of RD 1/2007, the ticket cannot be exchanged or returned. Its sale to third parties is prohibited.
  • Selwo Aventura, Selwo Marina and Telérico Benalmádena reserve the right to close the park or some of its facilities or cancel some of its activities without prior notice for adverse weather, capacity, safety, veterinary or public health reasons.
3.2 SPECIAL CONDITIONS "SERENGETI SAFARI".

Activity consisting of an interaction programme with an exclusive tour of the "Lakes Reserve" in an off-road vehicle to meet representative species of African fauna such as hippopotamus, giraffes, zebras, rhinoceros or wildebeest.

  • The booking includes the participation for one person in the Selwo Aventura Serengeti Safari.
  • It is essential to present the booking at the departure station of the Serengeti Safari tour, showing the booking synchronised in our APP, downloaded on your mobile or printed; or providing the numeric code locator obtained in the purchase process. Each reservation has a unique control barcode that allows only one access and cannot be used again later. Manipulated bookings may prevent the activity from taking place.
  • The reservation is valid only for the date and time selected in the purchase process and indicated in the "Valid date" field. Please remember to arrive at the park at least one and a half hours before the selected time in order to arrive at the departure station of the Serengeti Safari tour in good time.
  • The activity booking does not include the entrance fee to the park, which must be purchased in order to take part in the activity. Children under 3 years of age have free entrance to the park and can participate in this activity without booking, always accompanied by an adult.
  • If the reservation has a special rate, the personal condition that entitles to the application of the same must be accredited.
  • The purchase and use of this booking implies the acceptance of the General Conditions of Contract as well as the park's operating rules and specific admission conditions, which can be consulted on our website.
  • As this is one of the exceptions to the right of withdrawal provided for in article 103.l) of Royal Decree 1/2007, the reservation cannot be exchanged or returned. Its sale to third parties is prohibited.
  • The reservation must be kept during the visit to the park and must be shown to the staff on request.
  • Selwo Aventura reserves the right to close the park or some of its facilities or cancel some of its activities without prior notice for adverse weather, capacity, safety, veterinary or public health reasons.
3.3 SPECIAL CONDITIONS "VIP EXPERIENCE

Reservation for two people in the Selwo Aventura VIP Experience: tour with access to restricted areas accompanied by an expert guide. Lunch included. Entrance fee not included. Participants can be added at the ticket office on the day of the visit, up to seven participants in total, for 112,50€ per person. Children under 3 years old have free admission to the park, but must book and pay for their place to participate in this activity. The activity starts at 10:00 at the park's ticket office.

  • The booking includes participation for two people in the Selwo Aventura VIP Experience. Participants can be added at the ticket office on the day of the visit, up to seven participants in total, for €112.50 per person. Children under 3 years old have free entry to the park, but must book and pay for their place to participate in this activity. The activity starts at 10:00 at the park's ticket office. The instructions of the monitors/carers must be followed at all times.
  • It is essential to validate the online booking of the activity at the park's ticket office by showing the booking synchronised on our APP, downloaded to your mobile or printed out; or by providing the numerical code locator obtained in the purchase process. Each reservation has a unique control barcode that allows only one access and cannot be used again at a later date. Manipulated bookings may prevent the activity from taking place.
  • The reservation is valid only for the date and time selected in the purchase process and indicated in the "Valid date" field. Remember to arrive at the park ticket office at 10:00.
  • The reservation of the activity does not include the entrance to the park, which must be purchased in order to be able to do the activity.
  • If the reservation has a special rate, the personal condition that entitles to the application of the same must be accredited.
  • The purchase and use of this booking implies the acceptance of the General Conditions of Contract as well as the park's operating rules and specific admission conditions, which can be consulted on our website.
  • As this is one of the exceptions to the right of withdrawal provided for in article 103.l) of Royal Decree 1/2007, the reservation cannot be exchanged or returned. Its sale to third parties is prohibited.
  • The reservation must be kept during the visit to the park and must be shown to the staff on request.
  • Selwo Aventura reserves the right to close the park or some of its facilities or cancel some of its activities without prior notice for adverse weather, capacity, safety, veterinary or public health reasons.
5. SPECIAL CONDITIONS FOR ONLINE MENU PURCHASE
  • The online reservation of the menu entitles the user to enjoy the option chosen in the purchase process:
    • Fast Food" menu: menu consisting of hamburger, pizza or sandwich with chips and drink, or pizza with drink. Redeemable at Barbecue Restaurant or Korongo Restaurant from 12:30 to 16:30.
    • Hot Dog Menu: menu consisting of a hot dog with chips and drink. Redeemable at Barbecue Restaurant or Korongo Restaurant from 12:30 to 16:30.
    • Self Service Adult Menu: menu consisting of a first course (a choice of salad, pasta, cream or gazpacho), roast chicken, drink, bread and dessert. Redeemable at Korongo Restaurant from 12:30 to 16:30.
    • Auto Infantil" menu, consisting of a first course of pasta of the day, a second course of your choice between escalope with potatoes or nuggets with potatoes, drink, bread and dessert. Redeemable at Korongo Restaurant from 12:30 to 16:30.
  • If, for reasons beyond the control of the restaurant department, the above mentioned products cannot be offered, they will be replaced by a similar or superior product to the one offered.
  • Please check the opening hours and location of each restaurant on your arrival at the park.
  • It is essential to validate the online booking by showing the booking synchronised in our APP, downloaded to your mobile or printed; or by providing the numerical code locator obtained in the purchase process. Each booking has a unique control barcode that allows for a single validation and cannot be used again at a later date. Manipulated reservations may prevent the enjoyment of the menu purchased.
  • The reservation does not include the park entrance fee, which must be purchased in order to access the park.
  • If the reservation has a special rate, the personal condition that entitles to the application of the same must be accredited.
  • The purchase and use of this booking implies the acceptance of the General Conditions of Contract as well as the park's operating rules and specific admission conditions, which can be consulted on our website.
  • As this is one of the exceptions to the right of withdrawal provided for in article 103.l) of Royal Decree 1/2007, the reservation cannot be exchanged or returned. Its sale to third parties is prohibited.
  • The reservation must be kept during the visit to the park and must be shown to the staff on request.
  • Selwo Aventura reserves the right to close the park or some of its facilities or cancel some of its activities without prior notice for adverse weather, capacity, safety, veterinary or public health reasons.

These Particular Conditions of Contract may be modified at any time by PARQUES REUNIDOS and/or the company managing the Park. For further information, please consult www.selwo.es.

IV.- APPLICABLE LEGISLATION. SUBJECTION TO JURISDICTION

The present Special Contract Conditions may be modified at any moment by PARQUES REUNIDOS and/ or the company managing the Park. For further information please see www.selwo.es. These General and Specific Contract Conditions are subject to Spanish law, which will be apply to any circumstances noy covered by the contract in regard to interpretation, validity and enforcement of the same.