I. OWNERSHIP OF THE PORTAL
PARQUES REUNIDOS SERVICIOS CENTRALES, S.A. (hereinafter, “PARQUES REUNIDOS”) with registered address in Madrid, Paseo de la Castellana 216, Planta 16. 28046 Madrid and C.I.F. A-84885441, is registered in the Mercantile Registry of Madrid, Volume 23,506, Book 58, Folio 2012, Sheet M-139922. PARQUES REUNIDOS is the owner of the portal www.selwo.es (hereinafter, the “Portal”) and puts it at the disposal of Internet users, with the purpose of providing them information about the products and offerings both of PARQUES REUNIDOS and its subsidiaries (hereinafter, the “GRUPO PARQUES REUNIDOS”), which enables the provision of various services to purchase entrance ticket or any other type of products through the Website and, where appropriate, making available to users, various contests, games, surveys, etc.
Notwithstanding the foregoing, the recruitment of various products and services offered through this Website will be carried out by Parques de la Naturaleza Selwo, S.L., a company that operates through the Portal and handles the management of the Selwo Aventura and, therefore, is responsible for the sale of all products and/or services relating to the Selwo Aventura. The identifying data pertaining to Parques de la Naturaleza Selwo, S.L. is as follows:
Parques de la Naturaleza Selwo, S.L., con domicilio social en Madrid, Paseo de la Castellana 216, Planta 16. 28046 Madrid y C.I.F. A79496394.
Atención al Cliente: 951 560 324
II. GENERAL CONDITIONS OF USE OF THE PORTAL
The present General Conditions of Use of the Portal, together with the General Contract Conditions which, where applicable, govern the provision of online purchasing services or together with any other General Conditions that govern any type of tool placed at the disposal of Users of the Portal, have as their objective to regulate both the availability of information as well as the commercial relationships that may arise between PARQUES REUNIDOS and users of the Portal (hereinafter, the "Users"). By navigating around the Portal and/or the use of services included therein, they acquire the condition of “User”. Both navigation, as well as the use of any of the Portal’s online purchasing services imply acceptance as User, without any reservations whatsoever, of each and every one of the present General Conditions of Use of the Portal and the General Contract Conditions which, where applicable, govern the provision of purchasing services on the Portal as well as any other General Conditions that govern any type of tool placed at the disposal of Users on the Portal.
PARQUES REUNIDOS may at all times and without prior notice modify the present General Conditions of Use, as well as the General Contract Conditions that govern any type of tool placed at the disposal of Users of the Portal, through the publication of said modifications on the Portal for the purposes of ensuring Users can be made aware of same, always prior to visiting the Portal or the acquisition of any goods, services or use of tools provided on the Portal.
III. INTELLECTUAL AND INDUSTRIAL PROPERTY
The Portal, and all the contents displayed thereon and, in particular, the designs, texts, graphics, logos, icons, buttons, software, commercial names, trademarks, industrial drawings or any other signs susceptible to industrial and commercial use, are subject to the intellectual and industrial property rights of PARQUES REUNIDOS, of GRUPO PARQUES REUNIDOS (as it is hereinafter defined) or of third party owners of same, who have duly authorised their inclusion on the Portal and, therefore, are protected by the laws of Intellectual and Industrial Property.
Under no circumstances will it be understood that use of the Portal by Users grants any license whatsoever or implies any renunciation, transmission, total or partial cession of said rights, nor does it confer any right or expectation of rights and, in particular, said content cannot be the subject of alteration, exploitation, reproduction, distribution or public communication. Access to this Portal does not grant Users any rights or ownership over the intellectual property of the contents hosted on this Portal.
IV. RESPONSIBILITY OF PARQUES REUNIDOS
PARQUES REUNIDOS shall only be liable for any damages Users may suffer as a result of using the Website when such damage is attributable to wilful misconduct of this company. Users acknowledge and agree that use of the Website and the provision of the services offered therein is performed at your sole risk and full responsibility. PARQUES REUNIDOS shall not be responsible for any damages that may arise from, for illustrative purposes and not limited thereto, the following facts:
Inferences, omissions, interruptions, computer viruses, breakdowns and/or disconnections in the working order of this electronic system or in the User’s computer equipment or apparatus, caused by factors beyond the control of PARQUES REUNIDOS, which prevent or delay the provision of services or navigation by the Portal.
Delays or blockages in the use of the Portal caused by failings or overload of the Internet or other electronic systems.
That may be caused by third parties through illegitimate interference beyond the control of and not attributable to PARQUES REUNIDOS.
- From the inability to provide services or permit access to the Portal due to reasons beyond the control of PARQUES REUNIDOS, the User, third parties or unforeseeable circumstances or force majeure.
PARQUES REUNIDOS does not control, in general, the use that the Users make of the Portal. In particular, PARQUES REUNIDOS under no circumstances guarantees that Users will use the Portal in accordance with the Law, the present General Conditions of Use, generally accepted morality and good customs and public order, nor that they will do so diligently and prudently.
PARQUES REUNIDOS does not guarantee the availability and continuity of the working order of the Portal. Likewise, neither do PARQUES REUNIDOS guarantee the use of the Portal or its contents for the performance of any activity in particular.
PARQUES REUNIDOS excludes any type of liability for damages of any nature that may be due to the lack of availability or continuity of the good working order of the Portal or any fraudulent use that Users may have attributed to the Portal.
PARQUES REUNIDOS guarantees that it has the opportune security measures and that these comply with the standards of security that current technology permits, such as the "Verisign" system. Access to transactional services and those that include the gathering of personal data are undertaken in a secure environment using the SSL protocol (Secure Socket Layer) with high security 128 bit encryption. The secure server establishes a connection in such a way that the information is transmitted encrypted. This ensures that the content transmitted is only intelligible to the “client” Computer and the PARQUES REUNIDOS server. The user can verify the secure environment by the appearance on the browser’s status bar of a locked padlock. The security of our servers is guaranteed by a certificate issued by VeriSign. This certificate guarantees that clients are submitting their data to a server of PARQUES REUNIDOS and not a third party trying to impersonate them.
V. OBLIGATIONS OF THE USER
Generally, the User is obliged to comply with these General Conditions of Use for the Portal, the General Contract Conditions (in the event that the User acquires any services or goods through the Portal) as well as to comply with the special alerts or instructions of use contained therein or on the Portal and always act in accordance with the law, good customs and the demands of good faith, using the diligence appropriate to the nature of the service being enjoyed, refraining from using the Portal in any way that may prevent, damage or deteriorate the normal working order of same, the assets or rights of PARQUES REUNIDOS, of GRUPO PARQUES REUNIDOS, of all other Users, or in general, of any third party.
Specifically, and without this implying any restriction whatsoever to the obligation assumed by the User of a general nature and in accordance with the previous section, the User is obliged, when using the Portal, and where applicable, when using the online purchasing tool included therein, to:
- Truthfully provide the personal data and information requested
- Not entering, storing or transmitting to or from the Website any information or material that is defamatory, libellous, obscene, threatening, racist, incites violence or discrimination based on race, gender, ideology, religion or in any manner prejudicial to morality, public order, fundamental rights, civil liberties, honour, privacy or image of third parties, intellectual or industrial property rights or trade secrets or “know how” of others, or in general any content that does not hold, in accordance with the law, the right to make it available to a third party, and generally in any way that infringes the regulations.
- Not entering, storing or disseminating through the Website any computer program, data, virus, code, hardware or telecommunications equipment or any other instrument or electronic or physical device that is capable of causing damage to the Website, in any of the services, or any of the equipment, systems or networks of PARQUES REUNIDOS of GRUPOPARQUE REUNIDOS, of any User, or in general any third party, or otherwise be able to cause any disruption or impede the normal operation thereof.
- Not making advertising, promotional or commercial exploitation through the Website, or use the contents and, in particular, the information obtained through the Website to send advertising messages for direct marketing or any other commercial purpose or to collect or store personal data of third parties.
Not using false identities or impersonating others in the use of the Website or in the use of any of the purchase services of the Website, including the use, where appropriate, of means of payment, passwords or access codes of third parties or otherwise.
Not destroying, altering, using, disabling or damaging data, information, programs or electronic documents of PARQUES REUNIDOS of GRUPO PARQUES REUNIDOS or third parties.
VI. ACCESS TO SERVICES
All the technical resources and requirements needed to access the Portal and the services provided thereon will be to the exclusive account of the User, together with any cost or taxation that the provision of said services may involve.
Once the User has accessed the Portal, and in order to proceed with the use of the diverse services, the User must adhere to all the indications and instructions that appear on screen, providing the information required by the forms on the Portal, which assumes the prior reading and acceptance of all of the General Contract Conditions established for same.
VII. PROTECTION OF PERSONAL DATA POLICY
1. PROCESSING OF PERSONAL DATA COLLECTED
The personal data provided by Users during the purchase or request for services offered on the Website and any other data generated subsequently as a result of their relationship with us will be included in files for which (i) Parques de la naturaleza Selwo, S.L. (with registered address at Paseo de la Castellana 216, Planta 16. 28046 Madrid, Spain; email: email@example.com) and (ii) its holding company, Parques Reunidos Servicios Centrales, S.A. (registered in Paseo de la Castellana 216, planta 16,28046 Madrid, Spain; email: firstname.lastname@example.org) are co-responsible (the “Controllers”). The data will be processed by the Controllers for the development, maintenance and control of the relationship of Users with us and, in particular, to manage their purchase of ticket or other products, the provision of services requested by Users or their participation in the promotion, survey or specific game for which they have given us their data and to process requests that Users address to us, to keep communications to improve our services and for statistical purposes.
Users shall check the box on the form which facilitates their data, authorizing Controllers to use their personal data for surveys, sending communications for purposes of advertising, promotions and consumer studies by any means ( including electronic means or fax communication) relating to products or services in the leisure industry (leisure parks sector and, where appropriate, the hotel industry). This authorization includes the power of Controllers or third parties (to whom Controllers will under no circumstance transfer personal data of Users) to determine the parameters of the target audience of these informational or promotional campaigns.
To exercise their rights of access, rectification, cancellation and opposition provided by law, Users must send a written request in writing to the Controllers to the address or email indicated in this clause, indicating on the subject “ARCO Request- Marketing Department” and attaching a copy of the document proving their identity.
USERS UNDER 14 YEARS OF AGE NEED PARENTAL CONSENT. To this end, we will contact them and ask them to confirm they are the parents or guardians and once we have their consent, we can then accept your request.
3. ENTITIES FORMING PART OF GRUPO PARQUES REUNIDOS
For the purposes of the present section pertaining to the Protection of Data of a Personal Nature, as of today GRUPO PARQUES REUNIDOS includes the following companies, dedicated principally to the management of leisure parks:
“Parques Reunidos Servicios Centrales S.A., Parques Reunidos Valencia, S.A.U., Leisure Parks, S.A., Parque de Atracciones Madrid, S.A.U., Gestión Parques de Animales Madrid S.L.U., Parques de la Naturaleza Selwo S.L., Zoos Ibéricos, S.A., Parque de Atracciones San Fernando de Henares, S.L.U., Aquopolis Cartaya, S.L.U, Madrid Theme Park Management, S.L.U., Travelparks Viajes, S.L.U. Also in the European European / European Economic Area, GRUPO PARQUES REUNIDOS comprises today the following operating companies exclusively in the leisure sector (leisure parks, water parks, cableways, zoos, etc.): Bobbejaanland B.V.B.A., and Travelparks BVBA (Bélgica), Parco Della Standiana, S.r.L., Travelmix, S.R.L, Movie Park Germany GMBH (Bottrop, Alemania), Bon-Bon Land A/S, Bonbon-Land Rejser Denmark (Dinamarca), TusenFryd A/S, BoSommarland A/S, Norgesparken Norway A/S (Noruega), Marineland, SAS, LB Investissement S.A., Travelparks SAS, Delphinus, SAS (Francia), Grant Leisure Group, Ltd. and Real Live Leisure Company Ltd. (United Kingdom).”
All Spanish companies have their registered office in Paseo de la Castellana 216, planta 16,28046 Madrid, except (i) the firm “Zoos Ibéricos, S.A.”, whose address is Parque Zoológico, Casa de Campo, Zoological Park, Casa de Campo, 28011 Madrid ( ii) “United, Madrid”.
Non-Spanish companies have the following addresses:
Bobbejaanland B.V.B.A., and Travelparks BVBA (Bélgica), in Olensteenweg 45, 2460 Kasterlee, Lichtaart (Belgium); Parco Della Standiana, S.r.L., in S.S. 16 Adriatica, Km 162, 48020 Loc. Mirabilandia, Savio, Ravenna and Travelmix, S.R.L., in Viale Volturno 23, 48015 Cervia (RA), Italia; Movie Park Germany GMBH (Bottrop, Germany), in Warner Allee 1, 46244 Bottrop-Kirchhellen; Bon-Bon Land A/S, Bonbon-Land Rejser Denmark (Denmark), in Gartnervej 2, Holme-Olstrup, 4684 Holmegaard (Denmark); Tusenfryd AS and Norgesparken Norway A/S, in 1407 Vinterbro, 2014 AS (Norway), BoSommarland A/S, in Steintjonnveien 2, 3800 Bo i Telemark (Norway); Marineland, SAS, Travelparks SAS, Delphinus, SAS (France), in 2 Route de la Brague Lotissement du Domaine de la Brague 06 600 Antibes (France) and LB Investesissement, S.A., in Blvd. De la Mer, 62520 Le Touquet Paris-Plage (Francia); Grant Leisure Group, Ltd. and Real Live Leisure Company Ltd. (United Kingdom), in East Park Drive Blakpool Lancashire (United Kingdom).
It is a device for the storage and recovery of information that downloads on to the computer or electronic device of the User when accessing certain web pages or applications. Cookies permit certain information about the browsing habits of the User or their equipment or device, facilitating the improvement of the Service of a website and providing a better User experience.
What kinds of cookies are used in this website?
Parques Reunidos Servicios Centrales, S.A. (owner of the Portal) and Parques de la Naturaleza Selwo, S.L. (entity that operates through the Portal) use in this website the cookies which are described below:
1. Our own cookies
They are cookies strictly necessary for the provision of certain services expressly requested by the User. If the User deactivates these cookies they will not be able to correctly receive the contents, products or services of this Portal.
|Types of cookies||Purpose||Specific Uses|
Are those that provide information about entrance records and User navigation on the website, as well as data from the shopping cart.
They are valid only during the visit of the Website User. These cookies do not permanently record any information on the hard drive of your computer and they expire at the end of the session.
These cookies are only associated with an anonymous User and do not provide references that allow us to deduce or know the identity (name and surname) of Users who browse our Website.
Registering entries of Users on the Website.
Providing services of the information society expressly requested by the User and in accordance with the terms and conditions applicable to the Website.
During the online shopping process through our Website, cookies only collect information about (i) the User’s browser and, (ii) the ID of the session for that User during your visit to the web site to handle the purchasing process (particularly, bank reconciliations) and to verify the correctness of the data provided by the User in such purchase process. In this process, the data entered by the User will be associated to the session identifier for the sole purpose of performing bank reconciliations and accrediting the contracting partner.
2. Third Party Cookies
These cookies only associate with an anonymous user and do not provide references that enable us to deduct or establish the identity (name and surname) of the Users who browse our website. Third party cookies used on this Website and the information obtained through them by the aforementioned entities and by third parties listed below is as follows:
|NAME OF THE COOKIE||PURPOSE||
|“_stid” (SHARETHIS)||Its purpose is to associate the User with subjects of interest based on the content that the User visits, consumes and shares when browsing.||PERSISTENT|
|“_uste” (SHARETHIS)||Its purpose is to find out whether cookies have been previously installed on the User’s computer or electronic device by accessing certain web pages to avoid, during the following eight (8) hours, downloading a new cookie to their computer or electronic device.||PERSISTENT|
|“_unam” (SHARETHIS)||Its purpose is to quantify the number of Users who share specific content and how many web pages are visited as a result of this action.||PERSISTENT|
|“UID, UIDR” (SCORDCARDSEARCH)||They are additional cookies created by Sharethis. Their purpose is to analyse audience size and analyse anonymous usage statistics.||PERSISTENT|
“B, BX, others”
|These cookies are implemented on web pages with the Flickr widget. They can be attributed to both Flickr and Yahoo! PERSISTENT (owners of Flickr). The “BX” and “B” cookies are implemented for all Users, and the others, only if the User has begun a session on his/her Flickr account. Yahoo! can use the information gathered to provide the User with adverts based on their browsing activities and their interests.||PERSISTENT|
|“Visitor_Info1_Live” (YouTube)||Its purpose is to estimate the User’s bandwidth.||PERSISTENT|
|“use_hitbox” (YouTube)||Its purpose is to increase the “views” counter on a specific YouTube video.||PERSISTENT|
|“PREF” (YouTube)||Its purpose is to store the session preferences for the activity viewed during the User’s browsing. These cookies do not store information that enables PERSISTENT us to identify the User.||PERSISTENT|
|“__ga” (Google)||This cookie facilitates distinguishing Users who browse the website, but without under any circumstances knowing the identity of same.||PERSISTENT|
|“__utma” (Google)||This cookie generates a unique User ID. This unique User ID enables us to quantify the amount of times a User visits the website. Likewise, PERSISTENT it enables us to record the first and last time a User visits the Portal.||PERSISTENT|
|_utmb (Google)||Its purpose is to record the arrival time of the User on the website and it expires every thirty (30) minutes after the final record of a page viewed by the User. It automatically deletes when changing websites or closing the browser. If the User remains more than thirty (30) minutes on the website without any activity and again requests a web page, this will be deemed to be a new user session.||SESSION|
|“__utmc” (Google)||This cookie establishes when the User has finished a session. It enables us to check whether the session should be kept open or a new session should be created.||SESSION|
|“__utmv” (Google)||This cookie enables us, from the basis of the User’s registration details, to segment demographic data, such as the gender or age of the Users who visit the Portal, purely for statistical purposes pertaining to activity on the Portal, and for the purpose of improving the User experience on the Portal, on the basis of the information obtained. The information is obtained through “_setVar” from the Google Analytics code.||PERSISTENT|
How I can get more information on how to manage cookies and, where appropriate, block or eliminate them?
Users can freely decide on (i) the implementation or not of our cookies on their hard drive or, (ii) receipt of a notice on screen of the installation of each cookie (considered individually), and deciding at that time whether or not to implement them on their hard disk by:
- 1. Configuration of the User’s Browser options.
- For more information about the Google Chrome browser, click here.
- For more information about the Explorer browser, click here
- For more information about the Mozilla Firefox browser, click here.
- For more information about the Safari browser, click here.
- 2. Use of third party tools available on-line.
Certain third-party tools available via online allow the User to detect the cookies on each website you visit and manage their deactivation, for example, if the User does not wish to be tracked by “Google Analytics” through all the web pages, you can access http://tools.google.com/dlpage/gaoptout
If Users configure their browser to refuse all cookies or expressly reject this website’s own cookies, you may have difficulties completing the online purchase process in our Website. Consequently, the User’s browsing on our Website may be slower or experience some kind of error.
VIII. APPLICABLE LEGISLATION
These General Conditions of Use of the Website are governed by Spanish law, which applies in matters not provided in this contract in terms of interpretation, validity and execution thereof.